Terms & Conditions

Standard Rate:
Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made exclusively to the hotel. To confirm that the card you are using is valid and hasn’t been reported lost or stolen we will do a pre-autorisation on the card. Pre-authorisations are temporary holds. The length of the hold will vary depending on your credit card company, we release the reserved amount directly after it has been verified. 

If you opt for direct online payment, your account or credit card will be charged for the booking amount you have booked. If you want to cancel free of charge, you need to cancel no later than 2 day(s) before your date of arrival. Please take into account that the date of arrival starts at 0:00 am (CET.) Any booking not taken up and not cancelled 2 day(s) before arrival will be billed the total reservation price.

Non-refundable Rate:
Prepayment is required to qualify for this rate. Your account or credit card will be charged for the booking amount you have booked.
It is in no way possible to change or cancel non-refundable reservations.
When making the booking you accept that no refund is possible.

Standard Rate - Packages:
For packages, a modified cancellation policies apply. Any booking not taken up and not cancelled 4 day(s) before arrival will be billed the total reservation price. These specific terms can be found in the booking confirmation you receive after making the reservation.

Standard Rate booked with Special Discount Codes
For bookings made with special discount codes, a modified cancellation policies apply. Any booking not taken up and not cancelled 3 day(s) before arrival will be billed the total reservation price. These specific terms can be found in the booking confirmation you receive after making the reservation.