Official Hotel Grand Canal Delft FAQ

Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is possible from 3:00 PM for direct bookings and from 4:00 PM for bookings via other booking websites.Check-out is possible until 11:00 AM on the day of departure.

Question 2

Can I check in earlier or check out later?

Accepted Answer

Yes, in many cases this is possible, subject to availability and for an additional fee.Please feel free to contact our reception or indicate your request when making your reservation, and we will be happy to look at the possibilities with you.

Question 3

Is the reception always open?

Accepted Answer

Our reception is not open 24 hours a day.The opening hours are:Monday to Friday: 07:00 – 22:00Saturday & Sunday: 07:30 – 22:00Arriving later than the reception's opening hours? That's not a problem, as long as this is communicated to us in advance. We will then ensure that you receive clear instructions for a late arrival.

Question 4

Is the hotel accessible 24 hours a day?

Accepted Answer

Yes. Guests who have checked in have 24-hour access to the hotel.Outside of the reception's opening hours, you use your key tag to enter and exit the hotel. We therefore advise you to always keep it with you when you leave the hotel.

Question 5

Can I leave my luggage before or after my stay?

Accepted Answer

Yes, that is possible. You can leave your luggage with us at the reception before checking in or after checking out.Please note that we do not have a secured luggage room. Therefore, we ask you to collect your luggage before the reception closing time.

Question 6

Is there an elevator present?

Accepted Answer

No, Hotel Grand Canal does not have an elevator. The hotel is located in a historic building and therefore has stairs.Do you need assistance with your luggage? Please feel free to let us know we are happy to help wherever possible.

Question 7

Is the hotel wheelchair accessible?

Accepted Answer

Hotel Grand Canal is located in a monumental building and is therefore unfortunately not wheelchair accessible. The building has narrow corridors, steps, and stairs, which makes it less suitable for guests who are fully dependent on a wheelchair.Are you unsure if our hotel is suitable for you? Please feel free to contact us in advance, so we can think along with you and inform you as best as possible.

Question 8

Can I rent a bike at the hotel?

Accepted Answer

Yes, at Hotel Grand Canal bicycle rental is possible. Delft and the surrounding area are perfect for exploration by bike.At the reception, we are happy to inform you about the available bicycles and the possibilities during your stay.

Question 9

What does it mean that Hotel Grand Canal is located in a monumental building?

Accepted Answer

Hotel Grand Canal is housed in a historic building dating back to around 1565. This gives the hotel its unique character and charm, but also means that it differs from modern hotels. As a result, you will find stairs, steps at varying levels, narrow corridors, and there is no elevator.In addition, a monumental building is not as well insulated or soundproof as newly constructed buildings. Sounds from outside or from other guests may occasionally be audible. This is part of staying in a historic building and contributes to the unique experience of each stay.We believe it is important that you know what to expect. If you have specific wishes or are unsure whether our hotel is the right fit for you, please feel free to contact us in advance we are happy to think along with you.

Question 10

Are all the rooms furnished the same?

Accepted Answer

Within each room type, our rooms are largely furnished in the same style. Per category, the rooms are comparable in layout and comfort, with occasional differences in size or ceiling height in keeping with the character of the historic building.Our studios are all unique and differ from one another in layout and appearance. This makes every stay slightly different, while the level of comfort remains consistent throughout.

Question 11

Do all rooms have a view of the canal?

Accepted Answer

All rooms in the hotel have a view of the canal.The studios do not all have a canal view.

Question 12

Is there air conditioning in the rooms?

Accepted Answer

There is no air conditioning in the hotel rooms. Due to the monumental character of the building, this is unfortunately not always possible. During warm days, we provide fans where possible, and in some rooms a mobile air conditioner, to ensure your stay remains as comfortable as possible.Most of our studios are equipped with air conditioning. Please refer to the individual studio description to see whether air conditioning is available for that specific studio.

Question 13

Are the rooms cleaned daily?

Accepted Answer

The hotel rooms are cleaned daily. If you prefer not to have your room cleaned, you may indicate this. However, we find it important to enter the room at least every other day to ensure everything remains fresh and tidy.A different cleaning schedule applies to the studios. For stays of up to 3 nights, no interim cleaning is provided. For stays of 4 nights or longer, an interim cleaning is included.

Question 14

Are there coffee and tea facilities in the room?

Accepted Answer

Yes, all rooms are equipped with coffee and tea facilities.In the room, you will find a Nespresso machine and a kettle, so you can make a cup of coffee or tea yourself at any time.

Question 15

Is there a mini fridge in the room?

Accepted Answer

Yes, all rooms and studios are equipped with a small refrigerator, so you can keep drinks or small food items chilled during your stay.

Question 16

Which rooms have a desk?

Accepted Answer

The following room types have a desk:Comfort double roomSuperior double roomDeluxe roomTriple roomJunior SuiteStudio – Huize OD62

Question 17

Is breakfast included with my stay?

Accepted Answer

Whether breakfast is included depends on the rate you have booked. We offer stays both with and without breakfast.Have you booked a stay without breakfast? You are always welcome to add breakfast separately or simply join us in the morning.

Question 18

What time is breakfast served?

Accepted Answer

Breakfast is served at the following times:Monday to Friday: 07:30 – 09:30Saturday & Sunday: 08:30 – 11:00During holidays and public holidays, these times may vary. During these periods, we often serve breakfast a bit longer, for example until 10:00 on weekdays. The current times are always available at the reception.

Question 19

What is served during breakfast?

Accepted Answer

Our breakfast buffet is extensive and varied, especially for a small-scale hotel. You will find a wide selection of fresh breads and bake-off rolls, sweet and savory spreads, dairy products, fruit, wraps, hot items such as scrambled eggs, fried eggs and sausages, as well as a variety of drinks.We work with fresh products and carefully curate the buffet so that everyone can start the day in a pleasant and satisfying way.

Question 20

Are there vegetarian and vegan options for breakfast?

Accepted Answer

Yes, certainly. Our breakfast buffet offers a wide selection for both vegetarian and vegan guests. We serve various plant-based options daily, such as vegan spreads, dairy alternatives, wraps, fruit, and a variety of hot vegan dishes.Do you have specific wishes or dietary preferences? Feel free to let us know, we are happy to think along with you to start the day well.

Question 21

Can I get breakfast in the room?

Accepted Answer

Yes, breakfast in your room is possible for an additional room service charge. We kindly ask you to indicate this at least 24 hours in advance, so we can take it into account.Please note that during busy periods, it may not always be possible to offer breakfast room service. In that case, you are of course very welcome to join our breakfast buffet.

Question 22

What is Het Grachtenhuys?

Accepted Answer

Het Grachtenhuys is our lounge within the hotel, where you can enjoy a drink and a small snack in a relaxed atmosphere. A pleasant place to unwind after a day in the city.

Question 23

Is there free wifi in the hotel?

Accepted Answer

Yes, free wifi is available throughout the hotel, both in the rooms and in the common areas.

Question 24

Are pets allowed?

Accepted Answer

Yes, pets are welcome at Hotel Grand Canal, provided they are registered and confirmed by the hotel in advance. This allows us to accommodate the right room and ensure a pleasant stay for everyone.There are fixed costs per night associated with the stay of a pet. Pets are only allowed to stay in the room alone when this has been agreed upon with the reception in advance.

Question 25

How can I park at Hotel Grand Canal and can I unload luggage?

Accepted Answer

Hotel Grand Canal is located in the city center of Delft. It is possible to briefly stop in front of the hotel to unload luggage. Please note that parking along the canal is not permitted, as these spaces are reserved for permit holders.The nearest parking garage is Parkeergarage Zuidpoort, within walking distance of the hotel. For current rates and availability, we kindly refer you to the website of Parkeren Delft.Please be aware that parts of the city center are car-free zones. While the hotel is located just outside this area, we advise paying close attention to traffic signs to avoid fines.

Question 26

Is there a bicycle parking facility available?

Accepted Answer

bike racks located near the hotel.In addition, Delft Station offers a free, covered, and guarded bicycle storage. There are also several guarded bicycle storages throughout the city. For an overview, please visit the website of municipality of Delft.

Question 27

How far is the hotel from Delft station?

Accepted Answer

Hotel Grand Canal is located about a two-minute walk from Delft station. From the station, you cross over and walk towards the historic center and the canals. Thanks to this short distance, the hotel is very easily accessible by public transport.

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