House Rules Hotel Grand Canal

To ensure a pleasant stay for you and our other guests, we kindly ask you to respect the house rules below. By staying at our hotel, you agree to these terms.

 

General

  • Hotel Grand Canal is not liable for loss, theft, or damage to personal belongings.
  • In exceptional situations, the hotel reserves the right to enter a room, for example in cases of emergency, safety concerns, or when deemed necessary.
  • We kindly ask guests to hand in any found items at the reception so they can be returned to their rightful owner whenever possible.

 

Safety & Fire Prevention

  • In case of fire, please remain calm and immediately activate the nearest fire alarm. Fire instructions are available at the reception.
  • The use of candles, incense, open flames, or other flammable materials is not permitted in guest rooms or public areas.
  • Blocking emergency exits, tampering with or disabling smoke detectors, or causing false alarms is strictly prohibited. Any resulting costs, including fire department deployment, will be fully charged to the guest.

 

Smoking

  • Hotel Grand Canal is a completely smoke-free hotel. Smoking, including out of windows, is not permitted.
  • In case of violation, a cleaning fee of €175 will be charged.
  • If the fire alarm is triggered due to smoking, any costs charged by the fire department will be passed on to the guest.

 

Peace & Respect

  • We ask our guests to be considerate of one another, other hotel guests, and our staff.
  • Disruptive, intimidating, aggressive, or otherwise inappropriate behavior will not be tolerated.
  • Noise disturbance, such as loud music or excessive noise, should be avoided at all times.
  • In the event of repeated complaints, the hotel reserves the right to take appropriate measures, including requesting guests to leave the hotel without refund.

 

Use of Rooms & Facilities

  • The number of occupants per room may not exceed the maximum stated at the time of booking, in accordance with safety and fire regulations.
  • Overnight stays by persons not registered with the reservation are not permitted.
  • Visitors in guest rooms are only allowed after consultation with the reception.
  • Guests are requested to treat hotel property with care. In case of damage, loss, or unauthorized use, repair or replacement costs may be charged.
  • Upon departure, the room must be left in a normal and tidy condition. If a room is found to be exceptionally dirty, additional cleaning costs may be charged and (part of) the deposit may be withheld.
  • Breakfast is intended to be consumed in the breakfast room and may not be taken away.

 

Pets

  • Pets are only allowed after prior notification and confirmation by the hotel.
  • Pets may not be left alone in the room unless this has been reported and coordinated with the reception in advance.
  • Any damage, nuisance, or additional cleaning costs caused by pets will be charged to the guest.

 

Prohibited Substances & Activities

  • The use, possession, or distribution of narcotics is strictly prohibited in the hotel and on the premises.
  • The use of nitrous oxide is not permitted. If nitrous oxide tanks are found, a disposal fee of €150 per tank will be charged.
  • Criminal activities, as well as the possession of weapons or dangerous objects, are strictly prohibited.
  • Excessive alcohol consumption resulting in nuisance, unsafe situations, or inappropriate behavior is not accepted.

 

Keys & Access

  • Loss of or damage to keys, access devices, or locks may result in replacement and/or repair costs being charged to the guest.

 

Privacy & Camera Surveillance

  • To protect the privacy of our employees, filming or photographing staff without prior permission is not permitted.
  • Camera surveillance is used in and around the hotel for safety and security purposes. Recorded images are only used when necessary and in accordance with applicable laws and regulations.

 

Liability

  • The hotel, its owner, and employees cannot be held liable for injury, damage, or loss incurred during the stay, except in cases of intent or gross negligence on the part of the hotel.

 

Final Provisions

  • In situations not covered by these house rules, the management of Hotel Grand Canal will decide.
  • If these house rules are not observed, the hotel reserves the right to terminate the reservation immediately without refund and, if necessary, to involve the police and judicial authorities.